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Frequently asked questions
Volopa Financial Services (Scotland) Limited (Company No. SC399401) is authorised by the Financial Conduct Authority (FRN: 554549) under the Payment Services Regulations 2017, as a Payment Institution, with its registered office at Maclay Murray & Spens Llp, 1 George Square, Glasgow, G2 1AL. Your Volopa Card is provided by Moorwand Ltd (FCA Reference No 900709), a Principal member of Mastercard International Incorporated. MasterCard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. Any communications in relation to the card can be sent to Moorwand Ltd, Irongate House, 30 Dukes Place, London, EC3A 7LP, United Kingdom. For businesses & charities registered in the EEA making international payments, Payment services for Volopa Financial Services (Scotland) Limited are provided by CurrencyCloud B.V.. Registered in the Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296 – 298, Mindspace Nieuwezijds Office 001 Amsterdam. CurrencyCloud B.V. is authorised by the DNB under the Wet op het financieel toezicht to carry out the business of a electronic-money institution (Relation Number: R142701). Mastercard and the Mastercard® brand mark are registered trademarks of Mastercard International. 2022 Volopa. All Rights Reserved.
Currency Exchange on Volopa cards
Volopa provides competitive currency exchange fees using our own FX engine
ATM Withdrawal charge
If you have a GBP card, ATM withdrawals in GBP are charged at 1% of the withdrawal amount with a minimum charge of £2.00. ATM withdrawals in any other currency are charged at £2.00. If you have an EUR card, ATM withdrawals in EUR are charged at 1% of the withdrawal amount with a minimum charge of €2.00. ATM withdrawals in any other currency are charged at €2.00.
Purchase or withdrawal in currency not loaded to card
Mastercard authorised rate plus a fee of 1%
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